Drawing of the Kenai bluff by James Evenson

Welcome to the Kenai Community Library

163 Main Street Loop, Kenai AK 99611
Telephone 907-283-4378 Fax 907-283-2266

Initial results from
the Kenai Community Library Customer Satisfaction Survey

79% of those surveyed are residents of the city of Kenai? 

96% of those surveyed have a Kenai Community Library Card?

92% of those who come to the library also shop in Kenai Community Library

43% are extremely satisfied and 42% are very satisfied with the libraries books and other services

64% found library staff extremely helpful

31 % find it extremely easy to find what they need in the library

The Library is extremely important to 64% of those who responded

59 % of those who responded to the survey visit the library or call on a weekly basis, 24% on a monthly basis and 7 % daily

48% of those who responded ask a librarian for help on a monthly basis, 21 % four times a year and 18 % weekly

46% believe that having computers in the library is extremely important

51 % believe that having access to the Internet in the library is extremely important

23% are extremely satisfied with the library computer system when trying to locate material

78% know that the library has a webpage

45% use the library webpage

63% would like to be able to request material online

The top three services or building design features that respondents would like to see at the library were
            Study rooms
            Natural lighting
            Exhibit space

The top three types of materials or equipment that respondents wished the library had more of were
            DVDS
            Books for adults-Non-Fiction
            Books for adults-Fiction